ORDER POLICY
Orders will be accepted by phone, fax, e-mail, Entexi Sales Representative or through our web-site.
Standard processing time will be:
- Stock program: 5-12 business days + shipping from New Jersey warehouse.
- Custom orders: 5 – 16 weeks + shipping from New Jersey warehouse.
If an item is out of stock, we will notify you and give you an estimated replenish date within 2-3 business days.
Please note that all orders must be shipped out within 30 days from the date of invoice. Any order that is stored in our warehouse after the 30 days period will be charged a 10% storage fee weekly. After 60 days, the orders are subject to cancellation.
BACKORDER POLICY
Unless instructed to ship complete Entexi will ship whatever material is available and back order the balance. Entexi shall not be held accountable for damages occurring due to circumstances beyond our control. Under no circumstances will Entexi be liable for any amount in excess of the cost of goods.
PRICING
Prices for the merchandise are indicated in the commercial invoice and on entexi.com. Pricing can be done in the form of a written quote or order acknowledgement. Pricing for a customer is subject to change in case the total purchase amount for the last 6 (six) months is less than $75000. Any promotional discounts will be announced via email or on the website. Prices on the products specified herein are exclusive of all City, State, Federal and any Foreign taxes. All taxes will be invoiced as a separate charge and be paid by the buyer. Customizing stock items is subject to a certain price increase.
PAYMENT POLICY
Entexi accepts company, personal checks and wire transfers. Please note that all orders are charged initially for the cost of goods only. Then the shipping charges are added afterwards when the order is ready to ship. All checks must be made out to the order of “Entexi Inc”.
Payment conditions:
- Stock program: 100% deposit upon placing the order.
- Custom orders: 100% deposit upon placing the order.
RETURN POLICY
Special orders are non-stock items and are non-returnable/refundable. If the merchandise is pre-hung, pre-cut, or altered in a special way for the order to be fulfilled, it is non-returnable/refundable.
No returns will be accepted unless previously authorized by Entexi in writing or by email. Customer agrees and understands that there will be a restocking charge of 20% invoice price. Shipping cost and return shipping costs are non-refundable. All returns must be in merchantable condition, in the same packaging and/or wrapper condition as when purchased. All returned goods are subject to warehouse inspection before credit will be issued.
Customers must provide proof of purchase for all returned goods. No material will be accepted for return after 30 days.
CANCELLATIONS AND CHANGE ORDERS
Shop items and special orders cannot be canceled once the manufacturing process has begun. All cancellations and change orders are subject to production and/or material charges which have occurred prior to the submission of the cancellation or change request. While Entexi will make every effort to honor cancellation and change requests, an order is considered firm when the order is placed, and the customer is liable for the full price of those orders.
SHIPPING POLICY
Once an order is processed, it is then shipped out via LTL (for large items) or carriers (for smaller items). LTL shipments are curbside delivery only, unless otherwise requested at customer’s expense. Ship times vary upon final destination; however, the average is 3-15 business days for the East Coast and 5-17 business days for the West Coast. Customers are also more than welcome to use their own freight company if needed. Please contact Entexi inc. directly for all orders outside of the continental United States.
DELIVERY
Entexi offers the convenience of direct deliveries to our committed customers. Customer agrees to have an agent and facilities available to accept all deliveries of merchandise pursuant to orders placed with vendor for shipment to customer’s office, warehouse, job sites, or any other designated location. Customer shall take full responsibility for freight demurrage, hold-over, and similar charges arising out of, connected with, or relating to customer’s failure to fulfill its obligations under the terms of the clause- regardless of the origin of the shipment or the consignor.
RECEIVING SHIPMENT
Once a shipment/delivery is received, the customer must inspect the contents of each package before signing the bill of lading. All visible damages must be noted on the bill of lading; however, it is also very important to open all received boxes and inspect the products for any concealed damage at the time of delivery. If the driver does not allow you to inspect the freight, please note that on the bill of lading. All damages must be reported to Entexi within 48 hours of the shipment/delivery date. Failure to comply with these rules will disqualify customers from merchandise replacement.
WARRANTY
All Exterior Doors are manufactured to the highest-quality craftsmanship standards and are backed by a limited 2-year warranty against defects in workmanship and materials. The 2-year period starts from the date of delivery of goods to the customer.
TRADE SECRET
All Entexi formulae, practices, processes, designs, drawings, instruments, patterns, prices, commercial methods and other information related to the official business of Entexi and shared with the below signatory (company), remains confidential, proprietary and/or legally privileged. Any disclosure, copying, distribution or the taking of any action in reliance on this information that may cause damage to the official business of Entexi Inc. is strictly prohibited.